iPhone’s FaceTime and iMessage Deactivated? Here’s a possible fix


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iPhone users recently experienced issues with FaceTime and iMessage while using their devices. It so is that the eSIM bug deactivates all the iMessage and FaceTime services for the particular device’s phone number. As a result, reactivating these services have become very difficult.

Did you face the same problem? Here are some best solutions to fix the issue.

What is eSIM?

eSIM is a digital SIM that is physically installed on the motherboards of iPhones. Apple introduced eSIM with the iPhone XR and XS in 2018. Apple users acknowledged the benefits of eSIM soon after its launch. eSIM makes the setup process easier, iPhone users can use two phone numbers on one phone in both physical and eSim forms. However, only one eSIM + a physical SIM combination used to work earlier. With the new iPhone 13, the brand allows you to use two eSIM, that said, you don’t have to use a physical SIM at all.

As per the reports, iPhone users with iOS 15.4, iOS 15.5, and iOS 15.6 beta 1 have experienced the new eSIM bug.

The eSIM bug’s not just limited to the US

According to the popular Apple analyst, Mark Gurman, those having a T-mobile eSIM service on their iPhones faced this bug.

eSIM bug

The Solution:

Several users have tried different solutions to fix this bug. Here are a few methods mentioned:

  • Buy a new physical SIM and put it in your iPhone.
  • Deactivate and reactivate the eSIM by contacting T-mobile stores.

Reportedly, this eSIM bug isn’t just limited to the US, rather Airtel users from India also faced the same problem.

Fixing other Errors on iMessage and FaceTime:

If you are facing any bugs with iMessage or Facetime, you need to reactivate both the services on your iPhone, iPad, or iPod touch. While activation, if any message appears related to activation errors, you need to follow the below steps.

  • Check your device’s setting and make sure that your phone is connected to cellular data or Wi-Fi.
  • Ensure that your time zone is set correctly.


  • Turn off and restart iMessage and FaceTime.

For activation of these services, you need to wait for 24 hours. If not activated, you can also follow the below-mentioned steps, including:

  • Ensure that you have the latest version of iOS or iPadOS.
  • Contact your carrier for SMS messaging.

Please click the Apple Support Page for more details.

Simul Chowdhury
Simul Chowdhury
She is a professional writer and loves exploring different topics and ideas. Her passion to write complex things in simple words earns appreciation. She believes that a pen is more powerful than a sword if one knows how to use it. With knowledge in SEO and digital marketing, she helps many businesses achieve their goals in content creation and brand promotion.


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